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Refund Policy

Overview

MotorVerify.ie provides digital vehicle history reports. This Refund Policy explains the circumstances under which refunds may be available for our digital services. Where you make a payment through a third-party payment provider (such as Stripe or PayPal), your transaction is also subject to the terms and policies of that provider.

1. Nature of Our Service

Our vehicle history reports are digital services delivered electronically. Once a Report has been generated and delivered to you, it is considered a completed digital service. Your Report provides access to vehicle data sourced from third-party databases.

2. When Refunds May Be Available

Refunds may be available in the following circumstances:

a. Report Not Delivered

If you paid for a Report and we were unable to generate or deliver it to you due to a technical issue on our side, you may be entitled to a full refund.

b. Duplicate Payment

If you were charged more than once for the same order, or you accidentally placed a duplicate order, we will refund the duplicate payment(s) upon confirmation.

c. Failed Order

If your payment was processed but the order could not be completed due to a technical failure on our side, we will issue a refund for the amount charged.

d. No Report Available

If, after payment, we are unable to retrieve any vehicle data for the registration number you provided, you may be entitled to a refund. In such cases, we will notify you and process a refund where applicable.

3. When Refunds Are Not Available

Refunds are generally not available in the following circumstances:

  • After Report Generation: Once a Report has been successfully generated and delivered to you, the service is considered complete and no refund will be issued.
  • Change of Mind: If you no longer want the Report after it has been delivered, due to the digital nature of the service, no refund will be issued.
  • Data Content: The amount of information available for a vehicle varies depending on the data sources. Refunds are not available based solely on the amount or type of information contained in a Report, as this reflects the data that is available for that vehicle.
  • Incorrect Registration: If you provided the incorrect registration number and a valid report was delivered for that vehicle, no refund will be issued. However, we may assist you in completing the correct check.

4. What Happens After Report Generation

Once a Report is generated and delivered, the digital service is deemed fully performed. Digital content that has been delivered may not be eligible for cancellation under EU consumer rights, but other rights you may have remain unaffected.

5. Duplicate Payments

If you were charged more than once for the same order, please contact us at info@motorverify.ie with your order details. We will verify the duplicate and process a refund for the extra charge(s).

6. Failed Orders and Technical Failures

If you believe your order failed due to a technical issue, please contact our support team. We will investigate and, where the failure was on our side, process a refund.

7. How to Request a Refund

To request a refund, please contact our customer support team at info@motorverify.ie. In your request, please include:

  • Your order ID (if available)
  • The registration number checked
  • The email address used for the order
  • A description of the issue

8. Refund Processing

Approved refunds will be processed back to the original payment method used for the order. Please note:

  • Refunds may take several business days to appear in your account, depending on your bank or payment provider.
  • Refunds are typically processed within 5–10 business days after approval.
  • Stripe and PayPal may have their own processing timelines.

9. Customer Support

If you have any questions about this Refund Policy or would like assistance with an order, please contact us at info@motorverify.ie. We are committed to resolving any issues fairly and promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Your order at the time of purchase is governed by the policy in force at that time.