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Privacy Policy

This Privacy Policy explains how MotorVerify.ie ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website and vehicle history check services. We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and Irish data protection law.

1. Information We Collect

We collect the following categories of personal information:

Information You Provide

  • Name: First name and last name, used to identify you and to deliver our Services.
  • Email Address: Used to deliver your Report, send order notifications, and provide customer support.
  • Phone Number: Used to contact you regarding your order if necessary.
  • Vehicle Registration: The registration number you enter is used to perform your vehicle check.
  • Order Information: Details of the products and services you purchase.

Payment-Related Information

When you make a payment, your payment details (such as card number, expiry date, and billing information) are processed by our payment providers (Stripe and/or PayPal). We do NOT store your card details on our servers. Payment data is processed and stored securely by the payment providers in accordance with their own privacy and security policies.

Technical Information

When you visit our website, we may automatically collect certain technical information including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referral source

Cookies

We use cookies and similar technologies to improve your experience on our website. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and deliver your vehicle history report
  • To create and manage your order
  • To process payments through our payment providers
  • To send order confirmation and delivery notifications
  • To provide customer support
  • To communicate important service updates
  • To improve our website and services
  • To comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal information on the following legal bases under the GDPR:

  • Performance of a contract: Processing necessary to provide the services you have requested and purchased.
  • Legitimate interests: Processing for our legitimate business interests, such as improving our services and preventing fraud, where your interests and fundamental rights do not override those interests.
  • Legal obligation: Processing necessary to comply with our legal and regulatory obligations.
  • Consent: Where we rely on your consent, you have the right to withdraw consent at any time.

4. Third-Party Processors

We share your information with the following categories of third-party processors to provide our Services:

  • Payment Providers: Stripe and/or PayPal process your payment transactions. They have their own privacy policies and security practices.
  • Email Service Provider: We use an email service to send order notifications and delivery emails.
  • Vehicle Data Providers: We share vehicle registration numbers with our data providers to retrieve vehicle information.
  • Hosting and Infrastructure Providers: Companies that host our website and store data.

We only share your information with third parties to the extent necessary to provide our Services. Our payment providers process your data in accordance with their own privacy policies and security standards (including PCI-DSS where applicable).

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Order data: Retained for a reasonable period to provide support and for accounting and tax purposes.
  • Contact details: Retained while you maintain a relationship with us.
  • Payment data: Stored by our payment providers in accordance with their retention policies; not retained by us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS/SSL)
  • Secure storage of data
  • Access controls restricting who can access personal data
  • Regular security reviews

However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal information:

  • Right of access: Request a copy of the personal information we hold about you.
  • Right to rectification: Request that we correct any inaccurate or incomplete information.
  • Right to erasure: Request that we delete your personal information in certain circumstances.
  • Right to restriction of processing: Request that we restrict how we process your data in certain circumstances.
  • Right to data portability: Request that we provide your data in a structured, machine-readable format.
  • Right to object: Object to processing based on legitimate interests.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

8. Data Access and Deletion Requests

To exercise your rights, you may contact us at info@motorverify.ie. We will respond to your request within one month, in compliance with the GDPR.

Before fulfilling your request, we may need to verify your identity to protect your data security.

9. International Data Transfers

Some of our service providers may process data outside the EEA. Where this occurs, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses or other approved transfer mechanisms.

10. Children's Privacy

Our Services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or your local data protection authority, in addition to contacting us directly.

Irish Data Protection Commission: www.dataprotection.ie

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@motorverify.ie
Website: MotorVerify.ie